Thomas P. Wise has an MBA and a Ph.D. in Organizational Management with a specialism in Information Technology Management. Currently he teaches Quality, Organizational Management, and IT Transformation part time as part of the Computer Sciences MSc program at Villanova University and as part of DeSales University’s Master of Computer Science and MBA programs. Reuben Daniel is a Director of Cognizant’s Business Consulting practice focusing on Business Process Transformation. With several years of experience in the Communications industry, he is an expert in Six Sigma, Lean, ITIL, Agile and Organization Change Management. Reuben has published papers on Cost of Quality, ROI and Quality Management.