Privacy Policy

a. Name: We collect your name for personalizing your website experience and addressing you appropriately.

b. Contact information:This includes collection of your email address and phone number.

c. Billing and Shipping Addresses:This information is collected to process and fulfil your orders, ensuring the delivery of your books.

d. Transaction details:This includes details of the payment made, mode used, order details, cancellation or returns, purchase history and other details of your order.

e. Payment and billing information:We do not store sensitive financial data, as it is securely processed by our trusted payment gateway partners. We collect payment information - payment status and payment mode

f. Demographic information:We collect demographic information, including your age, location, device, preferences, products purchased, and any other information provided during the use of our website or as part of a survey.

g. Other information:We may collect information about your IP address, browser, the site you came from, duration of time spent on our website, pages accessed, and the type of device or operating system you are using

a. Directly: We collect information directly when you register on our website, avail our products and services post comments, or contact us via phone or email.

b. Passively:We also use passive collection methods, including tracking tools such as Google Analytics, Google Webmaster, browser cookies and web beacons to gather information about your website usage.

c. From third parties:Additionally, we may obtain your information from third parties, especially when you use integrated social media features on our website or to access our website or services through third party social media platforms.

We utilize your information for the following purposes:

a. Registering you with our website.

b. Confirming your purchases and processing your order(s)

c. Delivering your order(s);

d. Promotional activities;

e. Processing your requests;

f. Responding to your queries and addressing your doubts

g. Processing your requests, responding to your questions, or event registration.

h. Improving our products, services, and website based on your preferences.

i. Analysing site trends and customer interests.

j. Protecting our customers, their interests, company, and websites.

k. Marketing our offers, products, or third-party offers we believe may interest you.

l. Sending transactional communications about your account or purchases.

m. To provide users with effective customer service;

n. To effectively market and/or to sell the books by the sellers to the buyers and provide professional services to the clients and customers;

o. We may also use your data for purposes allowed by law or for the lawful business purposes.

We handle the personal data collected by us from the users with extreme care and sensitivity. We safeguard all the personal information shared with us and only share it further with our business partners that are the third party service providers that help make your experience with Bookscape better. We may share information with third parties, including event organizers, vendors and business partners, for the above purposes in line with the offering of said product and services, including fulfilling purchase obligations and legal compliance.

We have designed our systems keeping in mind the security and privacy of the data shared by you with us. We have protocols and softwares in place to maintain security of the data, while transmitting personal information. Our payment gateway partners follow Payment Card Industry Data Security Standard while handling credit card data. We retain your data for as long as necessary for the purposes outlined in this Privacy Policy, securely deleting it when it’s no longer needed in compliance with the applicable laws.

a. You have the right to access your personal data, request corrections, deletions, or object to data processing for certain purposes.

b. You have the option to opt out of our newsletter and emailing services whenever you desire.

c. You have the option to not provide certain information, but this might affect the customer experience.

d. You can add or update previously provided information.

e. You can adjust advertising preferences to stop seeing interest-based ads by writing to us on the email id mentioned below.

f. You can choose to block or reject cookies and other identifiers on your browser or devices.

g. You can opt out of receiving marketing messages. Even if you opt out of getting marketing messages, transactional messages about your purchases will still be sent through email and SMS.

To exercise these rights, contact us at customer@bookscape.com.

a. Compliance with Digital Personal Data Protection Act, 2023: We adhere to the regulations and standards stipulated in the Digital Personal Data Protection Act, 2023, ensuring the lawful and secure management of your data.

b. Data Privacy Assurance: Your data is held in the strictest confidence. We do not sell, share, or use your personal information for any purpose beyond the Scope of our business, as defined in the consent notice, without your consent.

c. Necessity of Data Collection: The information we gather plays a vital role in the seamless operation of our website, ensuring a convenient and user-friendly experience for you.

d. Commitment to Transparency: We are committed to maintaining transparency in our practices. Should any aspect remain unclear or if you require clarification on any matter, please do not hesitate to contact us.

e. Responsive Customer Support: Our customer support team is readily available to address your queries or concerns. We are dedicated to providing clear and comprehensive responses to your inquiries, placing your satisfaction and understanding as our top priorities.

f.  Data Erasure: To request data erasure, please contact us via email at customer@bookscape.com, and our team will promptly attend to your request in compliance with the relevant protection protocols.

g. Service to Children: Bookscape sells its products and/or provides its services only to adults. Our website is not intended to be used by those under the age of 18 (“minors”). Privacy of minors is of utmost importance, and we are committed to abiding by all privacy laws in India including Information Technology Act 2000 and the Digital Personal Data Protection Act 2023. Furthermore, we do not knowingly collect or solicit personal information from children under the age of 18 or knowingly allow such persons to register for an online account or to post personal information on our websites.If we find that someone under the age of 18 has provided any personal information to or on any of the Bookscape websites, we will remove that information as soon as possible. Our certain products may qualify to be consumed by children and such products should be purchased by adults. If you are under 18, you may use Bookscape services only with the involvement of a parent or guardian. Bookscape does not knowingly collect personal information from children under the age of 18 without the consent of the child's parent or guardian. Parents are advised to ensure caution while offering services and products of Bookscape to their children.

h. Recordal of interaction: We may store records of your interactions with us, including emails, chat messages, and customer support inquiries and all these data will not be misinterpreted in future or any kind of illegal act.

This Privacy Policy does not apply to third-party websites that you may access via links on our website.

Our website uses cookies for various purposes, including personalizing content, analysing traffic, and tracking user interactions. Necessary cookies are essential for site functionality, while statistic and marketing cookies help us improve user experiences and offer relevant promotions.

For any grievance or concerns or questions about the Privacy Policy, please write to us at:

We may update this Privacy Policy as our data handling practices evolve, any material changes will be notified and posted on our website.

By visiting our website, your privacy and any disputes are subject to this policy and the website's terms of use. Disputes will be governed by Indian law, with jurisdiction in Mumbai.