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About The Book
Description
Author
Indian call centre employees work through the night sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune India 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.