100 Ways To Annoy Your Guests

Peter Venisons best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication Venison looks at the hotel business from the guests point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries to cite myriad examples of how not to please your guests. Every hotel manager hotel student and hospitality lecturer could benefit from reading this little book and every hotel guest could benefit from them having done so.