101 Stories of Blissful Workplace: An Ultimate Guide to Dream Workplace

A practical guide to improving happiness/blissfulness at the workplace so that one can create a tribe of satisfied internal as well as external customers reduce customer complaints and tackle customer issues efficiently and effectively which will result in achieving high customer satisfaction index and everlasting customer loyalty in the competitive business world.The stories described in this book are the real life experiences of the author while he was working in the Indian ocean Africa Middle East and Far East regions. The purpose of this book is to share the knowledge and wisdom acquired from the industry. The readers can simply relate with their scenario and identify the reasons measure the impact ask probing questions themselves resolve the issues with solutions and optimize the most beneficial solutions with the little tips and tricks of world class customer service illustrated herein. About the author - Vincent Baby is a Certified Hospitality Trainer from American Hotel and Lodging Educational Institute and consultant on Smart Skills Hospitality Leisure Travel & Tourism Industries Human Resource Development and Blissful Workplace since 2004. He is a hypnotist LOA (Law of Attraction enthusiast) and NLP (Neuro-Linguistic Programing) enthusiast.He has core competencies in the areas of management systems human resources development business excellence leadership developments and dream workplaces. Twenty-five years of wealth of international experience in various roles in human resources learning & development and business excellence domain. He is active with a few professional bodies such as the Institute of Hospitality (UK) National HRD Network of India and TLC (Teachers are Leaders Community) University.He is the founder of ENZO LIFE a training & development organization that acts as a catalyst and game changer for life long learning and impact the world