The purpose of this book is to provide practicing and aspiring managers as well as students of management with a practical and comprehensive reference for getting understood when communicating with their coworkers and those they manage. The book is organized into seven sections including personality traits the organization content context clarification of the message as well as word and language use and speaking voice and style. Several key points about the organization and content of this book should be noted. Each factor is defined in the first paragraph of each topic with an explanation for the way each factor is used to promote understanding-topics can be read quickly designed to save the reader time. The information contained in this book applies to communicating with both individuals and groups and will help managers say the right thing in the right way and at the right time when interacting with their coworkers.
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