A 78 Important Questions Every Leader Should Ask and Answer

<p><strong>This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization.</strong></p><p>Great leaders have many talents but one critical skill -- often unrecognized -- is the ability to ask and answer questions. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses as well as the admiration of employees customers and others with whom they interact.</p><p><em>78 Important Questions Every Leader Should Ask and Answer</em> covers a range of common and uncommon situations including: </p><ul><li>the need to connect employees' efforts to company goals;</li><li>layoffs business downturns and mergers;</li><li>personal crises of employees;</li><li>coaching and mentoring sessions;</li><li>and customer retention.</li></ul><p>The book even includes advice on answering questions when the answer is I don't know or I can't tell you. With worksheets in each chapter it prepares leaders to ask important questions of: ?customers (Why do you do business with our competition?); employees (What's a recent management decision you didn't understand?) and even themselves (What do I want to be remembered for?).</p>