A Basic Approach to Quality Control and SPC

A Basic Approach to Quality Control and SPC provides a concise means to establish a process control method anyone can apply. In no nonsense terms Dr. Peter Mauch guides you from describing your process to establishing meaningful statistical controls to prevent defects. Weather you are a six sigma black belt or new to quality control you will find this in invaluable resource and reference.<p> For business organizations-Here are understandable answers to:<br> What is quality?<br> How does quality apply to my organization?<br> How do I implement a quality plan?<p> This book answers these and many other questions you may have relating to quality control and statistical process control.<p> Without using complicated mathematics Peter D. Mauch shows you exactly how SPC contributes to quality improvement.<p> A Basic Approach to Quality Control and SPC explains<ul> <li>How to define your customers' needs. <li>How to determine the steps in a process to satisfy you r customers' needs. <li>How to locate problems within your customer satisfaction process. <li>How to control your process to ensure customer satisfaction.</ul>