A Guide to Open311

<p>EverythingCivics is born out of the personal practical experience of Rakesh after becoming frustrated when his wife fell down on a broken footpath while going for a morning jog. He tried to report the issue to the city officials and found no result in a convenient way. Being a tech savvy guy who truly believes in using technology to solve the problems he began to wonder if there are technologies out there in countries like USA & Europe but those technologies where not easy & affordable for countries like India they also did not address the cultural and language issues which countries like India have; after doing much research and talking to couple of his friends inspired by ideas which already has been implemented in countries like USA UK and others he decided to build a platform that lets anybody to click a photo and report an issue to the Municipal Corporation and get the problems fixed.</p> <p>This book serves as a bible for anyone who interested in getting a global perspective around Non-emergency Services & use of Open311 protocols by different councils. It also provides complete insight about implementation of Open311 issue reporting apps like HeyGov! FixCity Fix 311 FixMyStreet.CA FixMyStreet NZ and many more...</p> This book is divided into five major sections</br> 1. Everything about the Non-emergency Services</br> 2. Understanding Open311</br> 3. Open311 applications</br> 4. Other aspects of EverythingCivics</br> 5. These sections further unfold into 8 chapters</br>