<p>This is a short easy-to-read book about the most important aspects of service from a simple beginning to a technology and business conclusion. The chapters are intended to be easy to read and be assimilated in any sequence. There are a load of references and additional reading material. Important words are identified and questions are given to enjoy the technical information.</p><p><br></p><p>Good service is an important forerunner to good profits promotions and a pleasant and working environment. Enjoy your read.</p>
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