A New Approach to Resilient Hospitality Management

This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations as well as philosophical underpinnings and numerous business practice examples. The Japanese manner of providing customer service and hospitality is well-known around the globe. Traditionally Japanese organizations have specific but implicit standards for how to approach customers and other multi-stakeholders exhibiting respect and omnipresence. Japanese hospitality is complicated nuanced and changing in tandem with Japanese culture. The book presents sustainable and resilient management of society organizations and businesses. Kyoto in particular is regarded as Japan's cultural capital and it is home to not only numerous architectures classified collectively by UNESCO but also to distinctive Japanese hospitality customs philosophy and ethics. The book is a useful resource for academics and business practitioners interested in the hospitality management service management and human resource management. The lessons and insights in this book will also throw light on the future course of the post-pandemic era with modern technologies and their transformation.