English
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About The Book
Description
Author
In the global economy the customer has more and better choices than ever before bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. This book explores how to use CRM to integrate various channels and media of customer contact from the Internet through field sales into one system.
Piracy-free
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Sustainably Printed
Details
ISBN 13
9781578201020
Publication Date
-05-02-2002
Pages
-304
Weight
-414 grams
Dimensions
-152x229x16.22 mm
