A Practical Guide to Financial Ombudsman Service Claims - Second Edition

<p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>This book cuts a path through the rules of the Financial Ombudsman Service (or 'FOS') with practical guidance to the law and procedure of FOS complaints. It provides an indispensable guide for lawyers navigating such complaints and for those who wish to challenge FOS decisions before the Courts. It also addresses the difficult area of how FOS complaints interact with Court procedures.</span></p><p></p><p><strong style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>CONTENTS</strong></p><p></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>One - Introduction to the FOS</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Two - The Complaint</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Three - The FOS's Compulsory and</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Four - The FOS's Territorial Jurisdiction</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Five - Who Is an Eligible Complainant?</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Six - Time Limits for Complaints to the FOS</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Seven - Procedure: An Introduction</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Eight - Determining Jurisdiction and Summary Dismissal of Complaints</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Nine - Fact Finding</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Ten - Oral Hearings</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Eleven - Determining the Complaint: The FOS's 'Fair and Reasonable' Approach</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Twelve - Paying for the Complaint</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Thirteen - FOS Awards</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Fourteen - How an Award Is Accepted or Rejected</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Fifteen - Enforcement of FOS Awards in Court</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Sixteen - Interaction Between the FOS and Litigation</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Seventeen - Challenging FOS Decisions in the Courts: Judicial Review and Other Options Procedure</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Eighteen - The Respondent's Insolvency: The FSCS and the Third Party (Rights Against Insurers) Acts</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Nineteen - Complaining About the FOS</span></p><p><span style=background-color: rgba(255 255 255 1); color: rgba(0 0 0 1)>Twenty - FOS and the FCA Consumer Duty</span></p>