A Project-by-Project Approach to Total Quality Management

The Bootstrap Algorithm (BA) has proved useful as an action research strategy for implementing Total Quality Management (TQM) in public administration but it requires the action researcher to make use of managerial power. The project-by-project approach to TQM is based on the idea of how to gradually develop the necessary and sufficient power for bootstrapping TQM when the action researcher is a powerless quality consultant. The book is based on a three-year study in a public sector organisation.