Accountability and Effectiveness Evaluation in Nonprofit Organizations

<p>This unique volume provides new perspectives on assessing the performance of nonprofit organizations whilst meeting the information needs of decision-makers, both internal (such as resource-providers, regulators and clients), and external (including boards, managers, staff and volunteers).</p><p>Whilst most discussions of accountability focus exclusively on financial accountability, this title offers a significant contribution to a relatively untouched area by combining the treatment of both evaluation and accountability from a managerial perspective.</p><p>With increased interest in the concept that nonprofit organizations must be accountable, this topical volume fills a gap in the literature that postgraduates and scholars of business studies and management will find invaluable.</p> Introduction1. Accountability: the Foundation of Performance Measurement, Evaluation and Reporting2. Generating Information to Serve Accountability Relationships: Evaluation Methods and Processes3. Recent Research on Accountability Relationships and Evaluation: What Really Goes On?4. The Use of Information in the Accountability Relationship: Further Evidence of Human Problems in the Evaluation Process5. Taking the Next Step: Developing General Standards of Performance Reporting for Non-Profit Organizations6. Grappling with the Dilemmas of Evaluation: A Review of Existing Evaluation Tools for Non-Profit Organizations7. From Concepts to Practice: Improving Cost Information for Decision Making in Non-Profit Organizations8. Case Studies in Performance Management 1: Capital Mental Health Association9. Case Studies in Performance Management 2: The Art Gallery of Greater Victoria10. Making Sense of Multiple Measures of Performance: an Assessment of the CCAF/FCVI Approach to Annual Performance Reporting11. Performance Measurement in Non-Profit Organizations: a Note on Integration and Focus within Comprehensiveness12. The Value Sieve: Accountable Choices Among Incommensurable Programs Christopher Corbett Summary and Conclusions