AI in Customer Experience

<p><strong>Smarter Service. Deeper Insights. Exceptional Experiences.</strong></p><p>Artificial intelligence is revolutionizing how organizations understand engage and serve their customers. From intelligent chatbots and recommendation engines to real-time sentiment analysis and predictive personalization <em>AI in Customer Experience</em> explores the fast-evolving role of AI in shaping modern customer journeys.</p><p>Part of the <strong>AI Awareness Series</strong> this book offers a practical and accessible guide to how AI technologies are transforming customer interactions—online in-store and beyond. Whether you're in marketing customer service digital transformation or CX strategy this book helps you make sense of the tools and trends driving intelligent engagement.</p><p>Inside you’ll discover:</p><p>- How AI enables hyper-personalized content offers and experiences</p><p>- The role of chatbots virtual assistants and conversational AI</p><p>- Techniques for real-time customer sentiment and behavioral analysis</p><p>- Use cases in predictive service loyalty optimization and customer retention</p><p>- Ethical and responsible AI use in customer-facing applications</p><p>- Real-world examples across retail financial services hospitality and more</p><p><em>AI in Customer Experience</em> bridges the gap between technology and strategy—equipping professionals with the knowledge they need to build trust enhance satisfaction and deliver consistently meaningful experiences in an AI-powered world.</p><p>Part of the AI Awareness Series — practical guides designed to help professionals across sectors understand the real-world impact of AI without the hype.</p>