English
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About The Book
Description
Author
Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions?
Piracy-free
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Delivery Options
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Details
ISBN 13
9780754671930
Publication Date
-15-06-2009
Pages
-236
Weight
-434 grams
Dimensions
-156x234x14.12 mm
