Apologies

On one occasion or another we have all foundourselves in a position where we felt obliged tooffer an apology. In fact it is interesting to notehow frequently we find ourselves in thesepredicaments and how quickly and instinctively wetend to blurt out I'm sorry or I apologize orPardon me for even the smallest breaches ofdecorum. More interesting still is the ability of anapology to set things right - to resolve conflictsrepair broken trust and restore social equilibrium. In this book Jason Adsit addresses four keyquestions about our practice of apologizing: What isan apology? What are the main types of apologies?What are the primary aims and functions of apologies? And finally what role do apologies play in socialinteraction?