At Your Service

<p>Words matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional gracious and confident communication. Students positively engage through role-playing and other activities in practical real world service situations.</p><p>Kathleen Bradley Amidei shares her four decades of teaching international business and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection resolve customer complaints contribute to teamwork and training give confident directions serve wine and take food orders.</p><p>The book also focuses on the best procedures and methods to create these workplace essentials:</p>Interviews and resumesBody LanguageEconomics of the workplaceSpecific grammar pointsBrainstormingTraits of good managers and employees<p>Many students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.</p>