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About The Book
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We live in a service-oriented generation where people increasingly demand excellence in service. To keep up with this demand thriving organizations from all professional sectors spend lavishly on training and developing their front-end teams to deliver positive first impressions. For example Walt Disney World the multibillion-dollar company prides itself on its 70% customer return rate. The church's value should also be to reach serve and keep lives for the kingdom of God. Whether you are a pastor concerned about the growth of your congregation and the flourishing of people's lives; a business owner looking for an innovative approach for caring for your clients or an individual hoping to find practical ways to sharpen your customer service skills At Your Service: Taking the Next Step in Guest Services is an ideal tool for you. includes questions for reflection and supplementary training resources for additional study.