Bad Behavior People Problems and Sticky Situations: A Toolbook for Managers and Team Leaders

Bad Behavior People Problems and Sticky Situations is a clear easy-to-use toolbook designed to help managers supervisors and team leaders efficiently work through interpersonal problems and difficult situations generate win-win solutions and move forward with confidence. The first four chapters are practical primers on managing people harassment diversity and leadership- all written in Gregg Wards engaging information and personable style. Then he introduces a raft of simple down-to-earth time-tested tools many of which can be learned in less than five minutes. The rest of the book is packed with real-life case studies- all based on Wards nearly 20 years of professional experience working with business government and non-profit organizations.