Banking Operations Strategy

The concern about the service management in general and service operations management in particular emerged in the 1970s and beyond as a result of extraordinary role the service sector is played in production; the percentage of service sector contribution in GDP in the developed countries in 2003 reached 70% (Australia 67.5% France 66.2% Japan 69.6% and Germany 70.1%. So the academic contribution of operations management has been directed toward service and the service operations management emerged as a field of study despite this academic direction the majority of academic contributions is still manufacturing oriented; the percentage of published articles of service operations management in ten Journals is 7.5% over the period (1997-2002); accordingly the challenge is still exist to develop the field of service operations management both form research and teaching perspective.