Be Your Customers Hero: Real-World Tips & Techniques for the Service Front Lines: Real-World Tips and Techniques for the Service Front Lines

On the front lines of customer service every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.Be Your Customer’s Hero answers the call. The book provides customer-facing professionals with short simple actionable advice designed to transform them intoheroes in the eyes of the customers they serve. Quick chapters show readers how to:Achieve the mindset required for Hero-Class serviceUnderstand the customer’s expectations - and exceed themDevelop powerful communication skillsAvoid the seven triggers guaranteed to set customers offHandle difficult and even irrational customers with easeBecome an indispensable part of any frontline teamArmed with the tools and techniques in this book readers will start each workday knowing they can conquer whatever problem comes their way.