Best Practices in Access Services

<p>Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general patron assistance. This book offers effective solutions to familiar problems, fresh ideas for responding to patron needs, and informed speculation on new trends and issues facing access services departments.</p><p>This book was originally published as a special issue of the <em>Journal of Access Services</em>.</p> <p>EVOLVING LIBRARIES, 1. Reflections on Academic Libraries in the 21st Century, 2. People First: A New Zealand Approach to Staff, Structure and Service, 3. Mildly Delirious Libraries: Transforming your Library from Top to Bottom, 4. The New Academic Library and Student Services, 5. An Evaluation of Selected ASERL Web Pages: “Best Practices” for Serving Distance Learners, 6. Video Reference and the Library Kiosk: Experimentation and Evaluation, 7. Totem Kiosk, Not Just for the Hotel Lobby, 8. Copy That! Reaping the Potential Benefits from Incorporating a Copy Center within Access Services, 9. 24-Hour Service at Georgia Southern University: 1989-2007, 10. ALI–A Digital Archive of DAISY Books, STAFF DEVELOPMENT, 11. Retraining is Draining: Motivating Student Employees to High Performance and Longevity, 12. Improving Circulation Services Through Staff Involvement, 13. Great Service Pays: A Model for Service Delivery in an Academic Music Library, 14. ALOHA to New Learning: Uniting Student and Career Staff Through Training, 15. Student Workers: Cross Training in the Academic Environment, 16. Stacks Tour Project Presents Staff Development Opportunity, COLLECTION MAINTENANCE, 17. Lean Thinking in Libraries: A Case Study on Improving Shelving Turnaround, 18. Phantom Use: Quantifying In-Library Browsing of Circulating Materials, 19. Managing Lost and Missing Books, EQUIPMENT CIRCULATION, 20. Circulation on the Go–Implementing Wireless Laptop Circulation in a State University Academic Library, 21. Laptop Circulation at Eastern Washington University, 22. Beyond “Classroom” Technology: The Equipment Circulation Program at Rasmuson Library, University of Alaska Fairbanks, 23. Computer Reservation System, COURSE RESERVES & COPYRIGHT, 24. The Impossible Takes a Little Longer: Implementing a Copyright Policy for Electronic Reserves, 25. Electronic Reserves, Copyright, and CMS Integration– Six Years Later, 26. Tackling Copyright in the Digital Age: An Initiative of the University of Connecticut Libraries, 27. Textbooks 101: Textbook Collection at the University of Minnesota, INTERLIBRARY LOAN & DOCUMENT DELIVERY, 28. IFLA Guidelines for Best Practice for Interlibrary Loan and Document Delivery, 29. Books-on-Demand Pilot Program: An Innovative “Patron-centric” Approach to Enhance the Library Collection, 30. Having Java in the Library Doesn’t Necessarily Require a Coffee Cart: Using an Object-Oriented Programming Language to Streamline Circulation Services for a Distance Education University, 31. Bringing Delivery into the Fold: A Discussion of Cross-Departmental Document Delivery Service Implementation in Academic Libraries, 32. We Deliver! Randall Express Delivery Service, 33. Delivering Library Services to Users: A Case Study of the Sooner Xpress Service at the University of Oklahoma, 34. Document Delivery to a Cast of Thousands: Free Article Delivery Service at Indiana University, 35. Web Sites for Best Practices</p>