The outsourcing industry has indeed progressed a lot throughout the years but on the other hand it is a crude reality that in this fiercely competitive business world there are a number of obstacles hindering the success of many outsourcing deals as a result leading to poor outsourcing relationship management. Similarly lots of new entrants in the market are not well aware about the best practice guidelines that they should instill in their corporate culture to manage a best deal agreement and the outcome is simply dramatic causing lots of losses and inefficiency. A thorough research of these key problematic areas has been conducted in this book including the best practices/Outsourcing Governance and propositions to new best practice methods in conjunction with management guidelines. The essence is to mitigate the risks promote compliance and generating a Service Level Agreement for a potential start up.
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