Better Onboarding

<p>When users try your product or service for the first time what encourages them to come back? Onboarding can make the difference between abandoned accounts and devoted use<span style=background-color: rgba(255 255 255 1); color: rgba(31 31 31 1)>-</span>if we design it as a holistic ongoing process.</p><p><br></p><p>Krystal Higgins demonstrates how the best onboarding experiences guide people as they interact helping them follow their own path to success. Gain practical strategies and techniques for designing effective guidance whether you're working through a redesign launching new features rolling out service updates or welcoming back returning users. Set aside the tutorials manuals and intrusive instructions of the past and learn how to use guided interaction to help users find their way-and get value out of every step.</p><p><br></p><p><strong>THIS BOOK EXPLORES:</strong></p><ol><li data-list=bullet><span class=ql-ui contenteditable=false></span>How to effectively greet engage and retain customers</li><li data-list=bullet><span class=ql-ui contenteditable=false></span>Best practices for mapping users' onboarding journeys from start to finish</li><li data-list=bullet><span class=ql-ui contenteditable=false></span>Bringing research content design and functionality together to support new users</li><li data-list=bullet><span class=ql-ui contenteditable=false></span>Steps for breaking down onboarding actions for more efficient implementation</li><li data-list=bullet><span class=ql-ui contenteditable=false></span>Techniques for embedding guidance in the context of the full product experience</li></ol>