Beyond Automation

Beyond Automation: Agentic AI and the Future of CRM is not currently listed as a published book. It appears to be more of a conceptual theme or a potential working title rather than an officially released text. The phrase suggests a focus on how agentic AI goes beyond traditional automation to transform customer relationship management (CRM) by enabling autonomy personalisation predictive engagement and hyper-efficiency in managing customer interactions. Artificial intelligence is evolving beyond simple task execution. Agentic AI represents the next frontier where intelligent systems learn adapt and make independent decisions. This book provides a comprehensive exploration of how AI agents are transforming industries solving complex problems and redefining automation.