Bridges to the Customer's Heart

Bridges To The Customer’S Heart Successfully Captures The Essence Of What It Takes To Be Customer-Centric. The To-Do-List Approach Reduces Complex Concepts To Ideas That You Can Use Right On A Monday Morning To Deliver Superior Service To The Customer In Whatever Business Situation You Find Yourself. After Reading Each Bridge You Feel Like Jumping Right Into The Service Arena As A Genuine Apostle Of Service Excellence To Do Whatever It Takes To Satisfy The Customer. Bridges Speaks Directly To Senior Management Front-Line People And The Owner Manager Alike Challenging Orthodoxy Business As Usual And Mediocrity Wherever They Raise Their Ugly Heads.