Building a Total Quality Culture

Endorsements: This book adds a significant dimension to the current emphasis on Total Quality Management by emphasizing both the need and the means for bringing about cultural change that will ensure positive bottom line results. --George Morrisey author of Creating Your Future: Personal Strategic Planning for Professionals Joe Batten has done it again. His nine steps for a Total Quality Culture are right on target. --Christopher Hegarty author of How to Manage Your Boss and How to Jumpstart Your Brain Joe Batten is my mentor. I experienced the great contents opf Building a Total Quality Culture every day. It is an excellent book! I guarantee it. --Arthur Bauer President American Media Incorporated