Business Communication

Business communication involves exchanging information ideas and messages within and outside an organization to achieve specific objectives. It is purpose-driven formal clear and professional and uses various channels and forms including verbal nonverbal formal informal interpersonal group and mass communication. Business correspondence includes letter writing presentations quotations tenders sales letters claims and adjustment letters social correspondence memoranda inter-office memos notices agendas minutes job application letters and resumes. Business reports are formal documents that present information analyses findings and recommendations for specific issues or projects that are crucial for decision-making problem-solving and strategic planning. Oral presentations formal or informal convey information ideas or findings to an audience by combining verbal and non-verbal elements to engage and achieve a purpose. PowerPoint presentations and visual aids support the oral presentations.