Business Communication

unit – I definition – methods – types – principles of effective communication – barriers to communication – business letters – layout – Use of capital Letters in writing. Br>unit – II kinds of business letters: interview – appointments – acknowledgement promotion – enquires – replies – orders – sales – circulars – complaints – Use of mobile phones in communication and modern application software in mobile phones communication. Br>unit –III Bank correspondence – Insurance correspondence – agency correspondence – correspondence with shareholders directors. Br>unit – IV report writing – agenda minutes of meeting – Memorandum - Office order circular - notes. Br>unit – V modern forms of communication – fax – e.Mail - video conferencing – Internet website and their use in business.