Business Etiquette

The first interview. Handling a difficult boss. The power of words. Networking. Small talk. Dressing for a cocktail dinner. Holding chopsticks. Drinking wine. Twitter etiquette. Sexual harassment in office. Remembering names. Receiving compliments. Women travelling alone. Thank you notes. The opportunities created by a fast-globalizing world have led to executives jet-setting across the globe wining and dining | negotiating | and networking for business. Indian executives | who are brand ambassadors of both their company and their country | too are making a mark on the global stage | and increasingly find themselves in a number of situations where their people skills can make all the difference. Business Etiquette shows us the art of creating a positive impression through the ABC of good manners: Appearance | Behaviour | and Communication. Shital Kakkar Mehra | one of India's best-known corporate etiquette trainers | teaches us how to create our own brand | dine with grace | mingle with ease and conduct business keeping in mind racial | gender | and cultural diversities. It's a one-stop guide to side-stepping those embarrassing slip-ups and awkward gestures | and sailing through the complexities of modern-day office life with ease.