Business Process Change

A refereed volume about the evolution of Business Process Reengineering (BPR) a means to restructure aging bureaucratized processes to achieve the strategic objectives of increased efficiency reduced costs improved quality and greater customer satisfaction. The 25 contributed chapters represent both North American and European viewpoints private and public sector perspectives academic consultant and managerial frames of reference and material is presented using case studies empirical studies conceptual frameworks and tutorials. Annotation c. by Book News Inc. Portland Or.