By the Numbers

In By the Numbers industry expert Gary J. Naples offers a comprehensive guide to navigating the complexities of modern parts department management. Designed for both new and experienced professionals this book provides a solid foundation in essential business and personnel management techniques.Understanding that effective parts management requires more than just product knowledge the author explores the broader aspects of the role including: - Business acumen: Develop the financial and operational skills needed to succeed.- Inventory management: Optimize stock levels and reduce costs.- Team leadership: Build and motivate a high-performing team.- Customer service: Deliver exceptional service to enhance customer satisfaction.Featuring a new self-assessment tool Inventory Effectiveness Quotient (IEQ) this book empowers parts managers to measure and benchmark their department's performance.With clear explanations practical examples and real-world case studies By the Numbers equips readers with the tools and knowledge to excel in today's dynamic automotive industry.