Can I Have A Word? Dealing with performance behaviour or attitude in difficult situations.

<p>How many times have you heard the phrase <strong>Can I have a word?</strong> whether at work school or home. How did it make you feel - anxious nervous or downright fearful?</p><p><br></p><ul><li>What to say and what not to say in difficult conversations.</li></ul><p><br></p><ul><li>Know which words cause power shifts.</li></ul><p><br></p><ul><li>How to keep control without creating animosity hurt or blame and</li></ul><p><br></p><ul><li>Establish plans to prevent the same problem re-occurring.</li></ul><p><br></p><p>Maybe as a manager parent or teacher you have had to say these words? You may have struggled and been left baffled as you lost control of the conversation and worsened relationships.</p><p><br></p><p><strong>Sue... Sue Tonks</strong> international leadership and management trainer has developed magical and mind-blowing techniques to help you deal with these struggles AND now she shares them with you:</p><p><br></p><p><strong>Can I Have A Word?</strong> is written in a practical and fun way with fabulous illustrations and video links to enhance your experience and achieve the results you want.</p><p><br></p>