Can You Hear Me?

<p><b>A <i>Washington Post</i> Bestseller</b></p><p><b>Your manual for remote and virtual work.</b></p><p>Communicating virtually is cool useful and now even more ubiquitous and necessary than ever. But we're often reminded that the quality of human connection we experience in many forms of virtual communication is awful. We've all felt disconnected in a video conference frustrated that we're not getting through on the phone upset when our email is badly misinterpreted or anxious that we're being misunderstood.</p><p>How can we fix this? In this powerful practical book communication expert Nick Morgan outlines five big problems with communication in the virtual world--lack of feedback lack of empathy lack of control lack of emotion and lack of connection and commitment--and shows how to overcome them as we shift to working remotely more and more.</p><p>Morgan argues that while virtual communication will never be as rich or intuitive as a face-to-face meeting recent research suggests that we need to learn is to <i>consciously</i> deliver a whole set of cues both verbal and nonverbal that we used to deliver <i>unconsciously</i> in the pre-virtual era. He guides us through this important process providing rules for virtual feedback an empathy assessment and virtual temperature check tips for creating trust in a virtual context and advice for specific digital channels such as email and text the conference call Skype and more.</p><p>Whether you're an entrepreneur an independent professional or a manager in an organization that has more than one office or customers who aren't nearby <i>Can You Hear Me?</i> is your essential communications manual for twenty-first-century work.</p>