Chat Reference

Functioning as a blueprint this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software offers practical information about features advantages and disadvantages and discusses human and organizational issues.How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software offers practical information about features advantages and disadvantages and discusses human and organizational issues such as staffing training and administrationplete with five case studies from successful real-time reference services this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what''s best for their library and their patrons.