Civility at Work

<b>In <i>Civility at Work</i> Lew Bayer describes the business case for civility and explains how organizations can increase employee retention performance and overall revenue by creating a workplace culture of human kindness and civility.</b><p>In case you were not aware research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And according to the fourth annual study on <i>Civility in America: A Nationwide Survey</i> conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research civility in America continues to erode. This year's study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly 81% of the Americans think that incivility is leading to an increase in violence at work. Notably 80% of the people are dissatisfied with their jobs.</p><p>Increasingly people are choosing employers who understand that civility is good business. In <i>Civility at Work</i> Lew Bayer describes the business case for civility and explains how organizations can increase employee retention performance and overall revenue by creating a workplace culture of human kindness and civility.</p>