PART ONE: INTRODUCTION /Growing Cross-National Diversity or Growing Diversity <i>tout court</i>? An Introduction to Comparative Industrial and Employment Relations/Regulating the Employment Relationship /An Analytical Framework/PART TWO: INTEREST ORGANIZATIONS AND INDUSTRIAL RELATIONS IN A CHANGING EUROPE/Trade Unions from a Comparative Perspective/Employers and Employers' Associations/Government Intervention in Industrial Relations/PART THREE: INSTITUTIONAL AND ORGANIZATIONAL CHANGE/Collective Bargaining in Transition/Industrial Democracy Employee Participation and Operational Autonomy/PART FOUR: WAGES WORKING TIME AND QUALIFICATIONS/Wages from a European Perspective/Working Time and Time Resource Management/Labour Relations Organization and Qualifications/PART FIVE: NEW TECHNOLOGIES ORGANIZATIONAL CHANGE AND EMPLOYMENT RELATIONS/New Production Technologies and Changing Work Systems/The Crisis of Fordism/Restructuring in the Automobile Industry/Service Work in European Countries/Organization Technology and Industrial Relations in Banking and Retailing