Complaints and Grievances in Psychotherapy

<p>What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today.<br> Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy she delineates the basics for putting in place a professional and ethical system of investigation and action.<br> Illustrated by case examples the handbook covers all aspects of complaints and grievance management:<br> * competence<br> * contract<br> * confidentiality<br> * mistakes or malpractice<br> * principles for dealing with complaints<br> * investigation<br> * adjudication<br> * sanctions<br> * outcomes<br> * appeals<br> It includes useful addresses current codes of ethics from major umbrella organizations protocols and sample letters.</p>