Complexity and Knowledge Management Understanding the Role of Knowledge in the Management of Social Networks (Hc)

A volume in I.S.C.E Book Series: Managing the ComplexSeries Editors Kurt Richardson and Michael Lissack ISCE ResearchIt seems as if attempts to use knowledge to understand and manage social networks are everywhere.Millions if not billions of dollars are being spent in an attempt to derail terrorist networks withmuch of it being invested in making sense of massive data streams. There is growing concern thatmuch of this money is being squandered on approaches that will never deliver on their promises.Our armed forces are being prepared to combat terrorist threats by the introduction of networkcentric approaches and digital battlefields - basically attempts to provide warfighters with acomplete picture of the battlespace. However the experience of practitioners suggests that the datasmog this creates is actually counterproductive.From the arena of politics the recent invigorating battle between senators Clinton and Obama has thrown the spotlight on thedeficiencies in political polling (Economist 2008b). Changes in the structure of the situation (e.g. high turnouts) have thrown the wholeindustry into chaos. Complexity is being discounted and the results are stark. The conclusion formed in the media was that the situationwas wildly unpredictable (so anyone's to win) and ended up having real consequences for the Democratic challenger in November2008 (Baldwin 2008).Turning to business we find that Société Générale recently lost $7.2bn as the result of asingle rogue trader making a series of bogus transactions amid turbulent markets in 2007 and2008. There has been much speculation on what was known when it was known and whoknew it. In other words we have speculation that this is an example of the role of knowledgein the mismanagement of social networks - with spectacular effect.At a glance the problems highlighted above seem positively overwhelming. Where do youstart? But start we must. Simple causal and effect thinking doesn't seem to be able to cutthe mustard. There is broad agreement that even if the Kyoto targets were fully met onschedule by 2100 it would only delay the warming of the planet by six years (Parry et al.1998). We need to utilize knowledge in new ways...or maybe uncover insights from oldways.It is hard to think of something more worthy of attention that the role of knowledge in themanagement of complex systems.In Volume 4 of the Managing the Complex Series we have brought together seventeen essaysfrom authors around the globe to explore the complex systems view of knowledge and itsrole in social networks. Contributors explore such topics as: the limitations to our knowledgeof complex systems the transfer of knowledge from local to global levels collaborative knowledge generation decision making incomplex multi-stakeholder situations organizational learning and innovation all through the lens of the emerging field of complexityscience. The editors hope that this volume will give theorists further avenues to explore in their attempts to understand knowledgecreation maintenance and distribution and also provide practitioners with new tools to apply in the complex and messy real world.