Conflict 101: A Manager’s Guide to Resolving Problems so Everyone Can Get Back to Work

We all know conflict is unavoidable…especially in the workplace. Whether it’s a fight over resources a disagreement about how to get things done or an argument stemming from perceived differences in identities or values it’s a manager’s role to navigate relationships and build compromises and collaborations.Conflict 101 gives readers the tools they need to ensure not only that employees get backon track but that disagreements breed positive results. Readers will learn how to:Build trustHarness negative emotionsEncourage apologies and forgivenessUse a solution-seeking approachSay what needs to be saidIncorporating anecdotes taken farom the author’s twenty years of experience as a conflict resolution professional the book helps readers more deeply understand how conflict is created how to respond to it and how to manage it more effectively.