Conflict and Hostility in Hotels Restaurants and Bars

<p>This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective.</p><p>The provision of accommodation food and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners managers local communities and regulatory and licensing authorities also have concerns about the hotels restaurants and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives the contributors offer new insights into topics such as conflict theory within the hospitality industry human trafficking employee conflict dysfunctional leadership tall poppy syndrome and the impacts of over-tourism on host communities.</p><p>Written by leading international academics this significant volume will be of interest to students researchers and academics interested in critical hospitality studies sociology and business as well as anthropology and culture studies.</p>