Conflict Management in Healthcare: Creating a Culture of Cooperation

A central principle of the healthcare profession is caring for others: do no harm. Yet in healthcare settings the level of conflict among healthcare professionals and administrators is rampant. As a result patient care suffers and poor communication bullying hazing harassment and incivility is often widespread and tolerated in hospitals nursing homes rehabilitation centers and clinics across the world. Conflict Management in Healthcare: Creating a Culture of Cooperation explains how to create an organizational culture and develop the interpersonal skills to turn everyday conflict into opportunities for enhancing interpersonal team and organizational relationships and patient care.