When I first became interested in tourism I was still in the first year of secondary school. At the time I decided to take the entrance exam to a college which I was successful at but because I hadn''t finished school yet I ended up not enrolling at the college. Some time later when the Tourism programme was created at the Federal University of Sergipe I decided to take the entrance exam once again and was successful. During my time at university I was able to experience unforgettable moments of great learning achievements fun and experiences that contributed to my development not only as a professional but also as a human being. In this book I''ll tell you a little about the process of working in the events sector within a hotel and how it relates to the client whom I''ll treat as a consumer.