Conversation Transformation

One of the <i>New York Post</i>'s Top 10 Best Career Books of 2012<p><b>Repair communication breakdowns on the spot and drive positive results in every conversation </b></p><p>Failed conversations can take a heavy toll on our professional and personal lives threatening to damage relationships erode trust and make it impossible to resolve conflicts reach decisions or achieve mutual understanding.</p><p><i>Conversation Transformation</i> gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts mind-reads negative predictions leading questions complaining and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: </p><p><b>AWARENESS</b><br>Learn to recognize an ineffective communication pattern the instant it occurs</p><p><b>ACTION</b><br>Use specific new strategies to turn the conversation in a better direction</p><p><b>PRACTICE</b><br>Engage in repeated structured practice to turn those actions into new habits</p><p><b>Praise for <i>Conversation Transformation</i>: </b></p><p>Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.<br><b>--SHEILA HEEN and DOUGLAS STONE bestselling authors of <i>Difficult Conversations</i></b></p><p>An invaluable resource . . . filled with simple tools and fixes to improve communication skills exactly the skills that can make us all more effective in politics business and life.<br><b>--SENATOR JOHN F. KERRY</b></p><p>Practical inspiring and powerful. You will never look at your conversations the same way again.<br><b>--SUZANNE BATES bestselling author of <i>Speak Like a CEO</i> and <i>Discover Your CEO Brand</i></b></p>