Cost to Serve Analytics

<p>Cost to Serve Analytics: Strategise for Success offers a comprehensive guide to uncovering the true cost of delivering each service. This book serves as a roadmap equipping managers with essential tools considerations and guidance to tailor a repeatable approach to existing data infrastructures. Whether you're a seasoned professional or new to the topic it is the go-to resource for senior leaders to steer the process in-house and for project managers to execute it effectively.</p><p><br></p>Cost to serve analytics addresses the critical need to reduce costs and enhance value by quantifying the expenses associated with delivering services to customers. It provides leaders with a deeper insight into cost components and how these might be leveraged to elevate the customer experience propel strategic advancement and optimise operational effectiveness.</p><p>What this book will help you to accomplish</p><p>Understand the costs associated with delivering each service compare them with similar offerings and encourage increased collaboration with the supply chain.</p><p>Identify hidden costs quantify and address waste within operational processes and across organisational units.</p><p>Design programme and project tools along with guidance to integrate cost-to-serve considerations into every change initiative.</p><p>Equip managers with tools to make informed strategic decisions and steer savings initiatives that focus on efficiency without sacrificing value or capability.</p><p>Shed light on the potential cost benefits of forward-looking strategies such as the implementation of artificial intelligence or investments in customer research and experience design.</p><p>Calculate the impact on the cost-to-serve and customer satisfaction levels from minimising the need for customers to make contact for reassurance and clarification purposes.</p><p>Replace reactive kneejerk cost cutting decisions with cyclical planned savings targets.</p><p>Employ a balanced scorecard approach to gauge progress toward strategic objectives and prioritise services where changes will result in the most significant resource savings.</p>