Creating a Dynamic Speech Dialogue - How to implement dialogue initiatives and question selection strategies with VoiceXML agents

In recent years man-machine-communication has become more important.Several speech dialogue systems have been developed in order to provide avery comfortable interaction for categorising users prior to forwarding themto a human employee. The aim is to satisfy the user without or at least withreduced human involvement. Hence the goal of this book is to demonstratehow to create a dynamic speech dialogue with VoiceXML agents. This alsoincludes calculating the shortest question sequence based on user's givenanswers during the dialogue in order to complete the dialogue as quickly aspossible. The book further contains an evaluation of available dialogueinitiatives and question selection strategies. Furthermore a detailed designfor a dynamic dialogue frequent speech dialogue and speech recognitionspecific problems as well as gained experiences are discussed. This volume isfor ambitious innovators in charge of designing dynamic speech dialogues.Additionally this book offers valuable insights to lecturers and students aswell as to researchers in the area of speech dialogues and speech recognition.