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About The Book
Description
Author(s)
Introduction/Changing Times/Perspectives on the Citizen-Consumer/Public Service Reform/The Rise of the Citizen-Consumer/Delivery Problems? Consumerism and Institutional Variation/Unstable Encounters/Users Staff and Services/Managing Consumerism/From Policy to Practice/Sites of Strain/Consumerism and Public Services/What's in a Name? In Search of the Citizen-Consumer/Beyond the Citizen-Consumer
Piracy-free
Assured Quality
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Details
ISBN 13
9781412921343
Publication Date
-01-02-2007
Pages
-192
Weight
-281 grams
Dimensions
-156x234x10.35 mm
