Creating Service Superstars: A Manager's Guide to Building Your Team's Confidence Initiative and Commitment to Creating a Memorable Customer Experience

Fact #1Outstanding service tempts customers to: Spend moreCome back moreBe confident in referring your business to othersFact #2Your employees are the key drivers of your customers experience.In this book Caroline guides you through the stages to developing a true service culture and creating your own Service Superstars.Its the experience you create for customers that gets rememberedGetting your brands customer experience right can be the number one way to differentiate your business from your competition.Dont leave it to chance!